GDPR Policy

At Celebrant Company, we are committed to protecting and respecting your privacy in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. This policy explains how we collect, use, and protect your personal data when you interact with us, and it outlines your rights under GDPR and our GDPR Policy.

1. Who We Are

Celebrant Company is a provider of celebrant services based in Norwich/Norfolk. Our website address is: https://celebrantcompany.co.uk.

For any data protection queries, please contact us at:

2. What Data We Collect

We may collect and process the following categories of personal data:

  • Personal Information: Name, email address, phone number, postal address.
  • Event Information: Details about your event (e.g., date, location, and preferences).
  • Technical Information: IP address, browser type, and version, time zone setting, operating system, and platform.
  • Usage Data: Information about how you use our website, including pages visited, time spent on the site, and clickstream data.
  • Communication Data: Any correspondence between you and us, including emails or messages sent via our website.

3. How We Collect Your Data

We collect personal data from you in the following ways:

  • Directly: When you fill out a contact form, book a service, subscribe to our newsletter, or correspond with us via email or phone.
  • Automatically: Through cookies and similar tracking technologies when you visit our website. For more details, see our [Privacy Policy].
  • Third Parties: We may receive data from third-party sources such as social media platforms, analytics providers, or event partners.

4. How We Use Your Data

We use your personal data for the following purposes:

  • Service Delivery: To provide you with our celebrant services, including managing bookings and tailoring services to your preferences.
  • Communication: To respond to your enquiries, provide customer support, and send service-related communications.
  • Marketing: To send you promotional emails about our services, offers, or updates (only if you have opted in).
  • Website Improvement: To analyse website performance and improve user experience through tools such as Google Analytics.
  • Legal Compliance: To comply with legal obligations, such as record-keeping or responding to lawful requests from authorities.

5. Legal Basis for Processing Data

Under GDPR, we rely on the following legal bases to process your personal data:

  • Consent: When you have given explicit consent for us to process your personal data for specific purposes (e.g., marketing communications).
  • Contractual Necessity: When processing is necessary to perform a contract with you or take steps at your request before entering a contract.
  • Legal Obligation: When we are required to process your data to comply with legal or regulatory obligations.
  • Legitimate Interests: When processing is necessary for our legitimate business interests, provided it does not override your rights and freedoms.

6. Sharing Your Data

We do not sell or rent your personal data. However, we may share your data with the following parties:

  • Service Providers: Third-party companies that provide IT and system administration services or help us deliver our services (e.g., email marketing platforms, website hosting providers).
  • Analytics Providers: Such as Google Analytics, to help us improve our website.
  • Legal Authorities: If required by law or to protect our legal rights.
  • All third-party service providers are required to respect the confidentiality of your personal data and to use it only for the purposes specified by us.

7. International Data Transfers

Your personal data may be transferred and stored outside the European Economic Area (EEA). When this occurs, we ensure that appropriate safeguards are in place to protect your data, such as using providers who comply with GDPR requirements or standard contractual clauses approved by the European Commission.

8. How Long We Retain Your Data

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting obligations.

  • Contact form data: Retained for 12 months.
  • Customer data: Retained for the duration of our relationship and up to 7 years thereafter to comply with tax and legal obligations.
  • Marketing data: Retained until you opt out or withdraw your consent.

9. Your Rights Under GDPR

You have the following rights under GDPR regarding your personal data:

  • Right to Access: Request a copy of the personal data we hold about you.
  • Right to Rectification: Request correction of inaccurate or incomplete data.
  • Right to Erasure: Request deletion of your personal data (subject to legal or regulatory obligations).
  • Right to Restrict Processing: Request that we limit the processing of your data in certain circumstances.
  • Right to Data Portability: Request a copy of your data in a structured, commonly used, and machine-readable format.
  • Right to Object: Object to processing based on legitimate interests or direct marketing purposes.
  • Right to Withdraw Consent: Withdraw consent at any time where processing is based on your consent.
  • Right to Lodge a Complaint: If you believe your data rights have been violated, you can lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
  • To exercise your rights, please contact us at jill@celebrantcompany.co.uk.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include secure servers, data encryption, and regular security reviews.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

11. Updates to This Policy

We may update this GDPR Policy from time to time to reflect changes in legal or regulatory requirements, business practices, or data processing activities. Any updates will be posted on this page, and significant changes will be communicated to you where appropriate.

Last Updated: 01.11.2024

For any questions or concerns about this policy, please contact us at: